Shipping and Delivery
Loungely Shipping and Delivery Policy
Delivery Times
Once your order is dispatched, you will be notified by email of dispatch, and be contacted shortly thereafter via email and phone.
Delivery times are a guide, and may be slightly shorter or longer depending on item size and any unforeseen delivery delays.
- Metro Melbourne- 2-5 Business Days
- Metro Sydney- 5-8 Business Days
- Metro Brisbane – 7-10 Business Days
- Mornington Peninsula, Bellarine Peninsula, Ballarat, Bendigo Region – 7-10 Business Days
- All other areas – between 14-20 business days
Standard Furniture Delivery (Ground floor or Front door only)
When it comes to delivery in a multi-level building or a location with challenging access, our delivery service providers are unable to go beyond the front door/ entrance to the building on the ground floor. Depending on the size of your order, we use different delivery methods. For flat-packed, case, and bulky goods, we rely on selected freight and courier service providers who typically deliver to your doorstep with the assistance of a single serviceman. However, customers may need to assist the delivery driver in carrying heavy or large bulky products to the ground floor and/or front door. If you have specific requirements, please provide clear instructions in the comments section during checkout.
Two Man Delivery Service
Our two man delivery is for furniture items that are too large and heavy for a one person delivery or for hard or extreme access issues at delivery point.
Delivery includes placement of items inside home, in your room of choice.
Drivers will go up a lift or stairs to deliver as long as it is safe and accessible.
Delivery does not include rubbish removal or assembly of items.
Delivery Terms & Conditions (FAQ)
We reserve the right to decline delivery to locations where we believe there is a Health & Safety risk, including inaccessible locations or locations where the product may be lost or damaged. If you choose to use your own couriers, you will be responsible for all insurance for loss or damage caused during delivery.
Please be aware that all deliveries are subject to stock availability, and estimated lead times may vary depending on the type of product ordered and the delivery address. Some exclusions apply, and for more information, please email us at hello@loungely.com.au.
Our delivery locations cover metropolitan areas in Victoria, New South Wales, Queensland, Western Australia, Tasmania, and South Australia. However, delivery to regional areas within these states is limited, and some products cannot be delivered.
If there are any changes to your delivery details prior to the scheduled delivery, please inform us promptly. It is essential that we have accurate and updated delivery information, including your email address and business hours contact.
Our delivery staff will always take utmost care and provide professional assistance when placing your furniture in the required position. However, the driver may decide not to proceed with the delivery if any danger is posed to your furniture, property, the vehicle or staff. In such cases, Loungely will not be held liable for any damage caused during the delivery process.
If you have ordered multiple products with different expected dispatch dates, the order will not be delivered until the final product becomes available for delivery. Extra delivery costs will be incurred by you if you request multiple deliveries in this case.
We reserve the right to charge extra delivery costs for customers who require a two-person delivery, assembly, or rubbish removal etc.
From time to time, Products are supplied by different warehouses and so may be delivered separately at different times.
Balance Payments
In order to receive your furniture delivery, the balance payment for our tailor made furniture must be paid 2 weeks prior to the delivery date.
Property Damage
While we take all possible care during delivery, Loungely cannot be held liable for any damage incurred during delivery. Any damage to your property must be reported directly to the sub-contract delivery driver/team and recorded at the time of delivery. Additionally, We request that customers inform us of any potential access and delivery path challenges, such as narrow stairs, steep driveways, elevators, or partly built homes. You must also safeguard your floors and remove any objects that may obstruct the delivery team and pose a potential risk.
If a specialized service is necessary to uplift any product/s through unconventional means, such as a height greater than 175cms, requiring a hoist service over a balcony or balustrade through a window, the cost will be the responsibility and expense of the purchaser, NOT Loungely. Additionally, if a re-delivery is required due to any of the reasons stated above, you will be charged a minimum re-delivery fee according to the Loungely Delivery Guide, with additional charges applicable for multiple items.
In situations where furniture needs to be disassembled and reassembled, a minimum cost of $200.00 plus additional re-delivery fees will apply. If lounges require disassembly and reassembly, a minimum cost of $200.00 plus additional re-delivery fees will apply. In most cases, an independent qualified technician will be required to perform the disassembly and reassembly service.
Delivery And Estimated Lead Times
We will use reasonable endeavours to ensure that all Products or Services are delivered in a prompt and timely manner. However, delivery dates are estimates only and factors outside our control may result in delays to delivery. The estimated date of delivery may change without notice. We do not accept any liability for loss or damage suffered by you or anyone because of any such delays.
For the avoidance of doubt, we are not responsible for any delivery delays caused by events outside of our control or the control of our third-party couriers or suppliers. This includes any delays caused by the COVID-19 pandemic. Specifically, any made to order Sofa may occur additional lead times due to local manufacturing and delays with materials. We will update our clients on these delays on a weekly basis. Custom sofa orders can not be cancelled.
You will receive a dispatch confirmation email with your tracking details (if available). Where the scheduled dispatch of a Product is delayed we will notify you by email, phone call, or SMS Notification. We will not deliver Products to PO Box addresses. We will not deliver Products to addresses outside of Australia.
Ownership Of The Product
Orders must be paid in full before delivery can be made. You acknowledge and agree that it is your responsibility to ensure that you have nominated the correct delivery address and provided sufficient and appropriate details to identify the recipient in making an order, and we are not responsible for any misplaced products or for delivery of any order to an unintended recipient because of incorrect details.
You must ensure that any person who collects or takes delivery of the products on your behalf is authorised by you to do so. Title and risk in the products pass to the customer on signing for delivery of the products.
The delivery date and time will vary in accordance with the nominated courier. We are not responsible for the delivery times of products. Once products have been dispatched, it is the customer’s responsibility to liaise with our nominated courier company in relation to the date of delivery and to make themselves available to take delivery at the nominated date for delivery.
Any information provided by us to a customer in relation to the method of delivery and estimated delivery time will be from a third party, and as such we do not guarantee the accuracy or currency of such information.
Expectations And Delivery Checklist
To ensure a smooth and successful delivery experience, we kindly request that you inform us of any potential challenges associated with your delivery. Furniture items are often large and delicate, so providing us with as much information as possible, including measurements and photos of the delivery path, is essential. This information may include details about staircases, lifts, steep driveways, and narrow hallways/access points.
Our sub-contract delivery teams follow a strict delivery process to ensure a safe and reliable service. As a result, we may require additional time to deliver your goods.
Thank you for your cooperation in helping us provide an efficient and effective delivery service.
Tips To Prepare For Your Delivery
Here are some useful tips to prepare for your delivery and ensure a smooth and efficient experience:
- Verify that there is clear access to your property for trolley and/or carry-on delivery
- Check the width of your doorways and walkways to ensure that our products can be brought through
- Protect and cover your floors, as they may get wet and dirty from trolley wheels and our contractors’ shoes
- Notify us of any difficult or unusual obstacles at your home, such as a long/steep driveway or steps
- Ensure that there are no obstructions blocking the access and pathways for delivery, such as parked cars
- Secure your pets in a safe, enclosed area away from harm while we perform your delivery
On The Day Of Delivery
Prior to the delivery of your order, our drivers will try to contact you. If there are any unexpected delays, the driver will inform you. It is your responsibility to ensure that all items delivered are correct, complete, and undamaged by thoroughly inspecting them upon receipt.
After confirming that your order is in good condition, a person aged 18 or above must sign for it and present a valid ID, such as a driver’s license or the credit card used for payment. If no one is available during the confirmed delivery window, additional charges for re-delivery will apply.
In case you encounter any issues with the delivered products, please contact us as soon as possible via call, online chat or email at hello@loungely.com.au.